Hospitality Softnet Inc

HSI_1000 Preparing for the Call and the Greeting 101 Skills

The foundation of a successful sales call or in handling an incoming inquiry in a highly effective manner is to have a good foundation in place. This begins with being highly prepared for the sales call and getting the sales call or inquiry off to a great start. This course is made up of 3 separate lessons. It covers the skills needed to be prepared for the sales interaction with the customer and also addresses the important first step of the sales process, “The Greeting”. What you will learn in this course is the following: Researching your prospect in advance, Preparing your questions, Preparing for what the customer will ask, Preparing for objections, The important rapport building process, How to develop an effective Introduction, Taking control of the call, and Tips on responding to inquiries received via the internet. With this course you will have a good foundation in place to get the sales call off to a great start and set the stage for a successful close.